To provide our services effectively, we collect various types of information. Identifying and contact data include first name, last name, email address, phone number, and date of birth (required to confirm legal age). We also collect transaction data related to payments made, usage data on your interactions with the system, device information (such as IP address and browser type), and the content of communications exchanged with our customer support.
Each data processing operation is based on a valid legal ground. We process your information when it is necessary for the performance of the contract concluded with you, to comply with strict legal and regulatory obligations (including fraud prevention), based on our legitimate business interests, or, where required, with your explicit consent.
The information collected is used to enable the creation and management of your account, process deposits and withdrawals, and provide technical support when needed. Additionally, we analyze data to monitor platform integrity, detect abnormal activities, and, if you have provided your consent, send you service communications or updates on new features based on your preferences.
Rtbet retains your personal information only for as long as strictly necessary to fulfill the described purposes. Upon termination of the contractual relationship, data will be retained for an additional period only if required by tax, accounting regulations, or to protect our rights in case of legal disputes. After this period, data will be securely deleted or rendered completely anonymous.
We do not sell your personal information. Data may be shared exclusively with carefully selected service providers operating on our behalf, such as payment processors, cybersecurity experts, and server infrastructure providers. These entities are bound by strict confidentiality agreements and may process data only according to our precise instructions.
Should our operations require the transfer of information outside the European Economic Area (or your local jurisdiction), Rtbet will implement appropriate safeguards. Such transfers will typically occur through recognized standard contractual clauses or other equivalent legal protections to ensure the level of protection remains unaltered.
We have adopted advanced security protocols, including encryption of data in transit and at rest, access controls, and continuous monitoring systems to protect your information from loss, theft, or unauthorized disclosure. However, no IT system can be considered infallible, so we urge you to safeguard your login credentials diligently.
In accordance with applicable legislation, you have specific rights regarding your data. You can request access to the information we hold, ask for its correction if inaccurate, or request its deletion if no longer necessary. You also have the right to object to certain processing, request a restriction on processing, or exercise data portability to another provider.
For any questions or to exercise your data protection rights, our team is at your complete disposal. You can send your requests by writing directly to: rtbet_support@gmail.com. We will handle your communication within the timeframes established by law.
This document may be revised to adapt to regulatory or procedural changes. The most recent version will always be available in this section, indicating the date of the last update.