Access to and use of our services are strictly reserved for individuals who have reached 18 years of age (or the legal age of majority in your jurisdiction, if higher). We carry out rigorous checks to verify the identity and age of our users. Should an account belonging to a minor be identified, it will be immediately blocked and the related funds managed according to applicable legal provisions.
The well-being of our users is essential. We recommend playing only with sums of money that you can afford to lose, never trying to recover losses, and maintaining a balance between online entertainment and other daily activities. A conscious approach prevents the development of problematic habits.
To support activity management, Rtbet provides users with various practical functions, which can be activated directly from the personal area or by contacting our customer service.
You can set maximum caps on the amount you wish to deposit or lose within a specific timeframe (daily, weekly, or monthly). Once this limit is reached, the system will prevent further financial transactions or bets until the end of the selected period.
If you feel you are spending too much time online, you can set up time alerts or establish a cool-off period (time-out) ranging from a few hours to several days. During this interval, access to your account will be temporarily disabled.
For those who need a longer break, we offer the self-exclusion option. By requesting this measure, your account will be blocked for an extended period (usually six months or more) or permanently. During self-exclusion, we will cease sending any promotional material.
Promptly recognizing the signs of potential distress is vital. Pay attention if you start hiding the time spent on the platform, if you use funds intended for essential expenses (like bills or rent), if gambling causes stress, anxiety, or family conflicts. If these symptoms are present, we recommend suspending the activity immediately.
If you believe that entertainment is getting out of control, we invite you not to isolate yourself. There are numerous independent and free organizations that offer professional advice and psychological support. We encourage you to seek local consumer protection associations in your area to receive the necessary help.
If you share your computer or mobile device with individuals under 18 years of age, we recommend not saving passwords or login credentials. There are also specific parental control software that can block access to adult platforms and gambling sites for minors.
Although the primary responsibility lies with the individual, Rtbet is committed to training its staff to understand the principles of responsible gaming. Our support team is prepared to provide practical guidance on how to activate the available protection tools.
This policy may be modified to reflect industry best practices. We will continue to enhance our protection features, keeping our users informed about any new tools made available to them.